At Cirus Drink Bottle, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return and refund policy below.
1. Return Eligibility
You may request a return if:
- The item is unused, in its original packaging, and in the same condition as received.
- The return request is made within 30 days of receiving your order.
- Proof of purchase (order confirmation or receipt) is provided.
2. Non-Returnable Items
We do not accept returns for:
- Used or damaged products (unless they arrived damaged).
- Personalized or custom-made items.
- Items purchased on final sale or clearance.
3. How to Initiate a Return
To request a return, please contact us at [email protected] with the following details:
- Your order number.
- The reason for your return.
- Photos if the item is defective or damaged.
Our team will review your request and provide instructions for returning the item. Customers are responsible for return shipping costs unless the item is defective or incorrect.
4. Refunds
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund. If approved:
- Refunds will be processed to your original payment method within 5-10 business days.
- Shipping fees are non-refundable.
5. Exchanges
If you received a defective or incorrect item, we will offer a replacement at no additional cost. Please contact us within 7 days of receiving your order.
6. Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account.
- Contact your payment provider, as processing times may vary.
- If you still have issues, email us at [email protected].
We are here to help! If you have any questions about our return and refund process, feel free to reach out to us.